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ServiceNow Administrator

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Ref No: 26173-0002
New York | New York City
1 weeks ago

Role: ServiceNow Administrator
Location: New York City, NY, United States
Duration: 6 months + Extension
Mode of Interview: Initial interview will be conducted via phone or Skype

Process of implementing new IT Service Management and IT Business Management systems. The systems will provide improved management and transparency, and help increase the efficiency and productivity of Client IT. The consultant will:
Assist with gathering and documenting user and process requirements
Provide leadership with the development of policies and procedures for consistent ServiceNow product delivery in enterprise environment
Hands on experience with CMDB and implementing APIs for CI feeds into the DB, load of data into and between ServiceNow & other systems
Experience with working or developing in any of the following (JavaScript, PHP, C, Java, Perl, HTML or HTML 5)
Create and configure business rules, UI pages & policies, UI actions, scripting and ACLs including advanced scripting of each in ServiceNow
Develop workflows and process automation within ServiceNow
Create ServiceNow reports, dashboards and templates
Work on build out of Service Catalog items in ServiceNow
Provide support to integrate ServiceNow to other applications
Provide general support, administration and maintenance of ServiceNow platforms and associated applications after deployment

Skills Desired:
8+ years of experience with information technology projects.
4+ years ServiceNow administration experience
ServiceNow System Administrator Certification
Ability to gather end user requirements and work with stakeholders to meet business objectives
ITIL V3 Foundation Certification preferred
Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
Familiarity with LDAP, MS Active Directory, ADFS
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
Strong organizational and communication skills.
Ability to work well with team members, customers, and contractors

Daily Duties:
Implementation of ServiceNow ITSM & ITBM
Participate in internal and vendor meetings
Facilitate and support enhancements or new versions
Monitor and Administer ServiceNow

Deepal Nagar
Cogent Infotech
1035 Boyce Road, Suite 108, Pittsburgh PA 15241
Tel: 412-212-0165

Android Developer

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Ref No: 26173-0001
New York | New York City
1 weeks ago
Role: Android Developer
Location: New York City, NY, United States
Duration: 12+ Months
Mode of Interview: In-person

Skills Desired:
Minimum 10 years of software development experience
Minimum 5 years of experience developing Android applications
Minimum 7 years of development experience in Java, J2EE, Web Services, Oracle technologies

Help Desk support - Office 365

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Ref No: 26168-0003
New York | Rochester
2 weeks ago
Job Title: Help Desk support - Office 365
Location: Rochester, NY
Duration: Long Term

Expenses are covered : $0.58 per mile client will pay expenses.
Candidate needs to travel the locations : Syracuse, Utica, Buffalo, areas.


At Client youll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And youll do it with cutting-edge technologies, thanks to our close partnerships with the worlds biggest vendors. Our network of offices across North America, as well as locations in India and China, will give you the opportunity to spread your wings, too.

Were proud to be publicly recognized as a Top Workplace year after year. This is due, in no small part, to our entrepreneurial attitude and
collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.


We are seeking Customer Support Engineers to help customers who use Microsoft Office 365 products, by answering questions about functionality,
installation, and configuration, providing training and walkthroughs on product features, and resolving technical issues. We are looking for people who love talking to a variety of people and working with creativity and persistence to find solutions to their problems.

Ideal Candidate:
The ideal candidate for this position is highly motivated by the experience of helping people solve technical problems and get better use out
of complex software products, learning new technical skills and researching solutions using a variety of sources to do so.

To be considered for this position, you must be:
A great communicator, whether in person, on the phone, or in writingMotivated by the opportunity to help people solve problemsInterested in spending the majority of your day talking to customers and helping them use and troubleshoot our softwareA quick and self-directed learner, excited about learning new things Persistent and creative at finding solutions on your own; someone who can use online help, Google searches, and trial and error to figure out a problem you havent encountered beforeOrganized and reliable at completing assigned tasks on timeGenerally comfortable with technology and operating complex computer software

Exchange, Skype for Business and SharePoint experience will be helpful.
We will train you on the technology if you have the right interests, qualities, and are motivated to learn.


SAP HR Consultant

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Ref No: 26028-0003
New York | New York City
2 weeks ago
Enterprise Platform & Solutions : SAP ERP Human Resource (HR) : Payroll

SAP HR and Payroll JD At least 5 years of experience in configuring and troubleshooting SAP ERP US Payroll functionalities. Excellent verbal and written communication skills. Have a minimum experience of two or more SAP US Payroll implementations working in a configurator or support role. Experience with the design of custom Reports, Interfaces, Conversion, Enhancements, and Forms. Detailed knowledge of the SAP US Payroll processes and procedures. Detailed understanding of the SAP US Payroll Calculation process including payroll cluster, retro-calculation, taxation, arrears, claims, etc. Proficient in configuring the SAP US Payroll Module which includes Wage types, Garnishments, Taxes, Finance Postings, Payment Processing, Off-cycle Workbench, BSI Tax Factory, Tax Reporter, etc. Experience creating and maintaining Payroll Schema and Rules. Able to troubleshoot and debug production issues. Experience of SAP integration with ADP Payroll. Prior experience in SAP US Payroll for Utility industry is desirable. Responsibilities: Provide highly advanced functional and technical support for the SAP HCM system maintenance and enhancements including integration to other systems. Design, configure, develop, and implement functionality for required Payroll processes. Work with business and IT teams to ensure business requirements are validated and system development goals are achieved. Analyze and document business flow from end to end. Provide SAP Payroll support testing activities (regression and project related), along with following the established change management process. Initiate design reviews for new applications and adhere to software development standards. Participate in, lead and mentor others in requirements gathering and functional specification activities. Design and develop efficient, well-structured and documented technical solutions with an emphasis on US Payroll, and some experience in Time Management modules, and Core HR. Responsible for functional design and hands on configuration. Implement highly complex solutions for SAP Utility Payroll. Design and deliver high quality solutions through system configuration and technical development that meet overall business requirements. Perform regular system maintenance tasks, such as implementation of Support Packs, Enhancement Packs, Payroll year end activities. Troubleshoot and manage complex interfaces to downstream systems such as ADP EV5, Timekeeper, Towers Watson, Skill Soft, and other benefits related interfaces.

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